Terms of Service

Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the website at www.teamvault.in (the "Website") and the TeamVault application and related services (together, the "Service"), provided by TeamVault ("we", "us", or "our").

By registering for, purchasing, accessing, or using the Service, you ("you", "Customer") agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm that you are authorised to bind that business. If you do not agree, do not use the Service.

Company Details:

• Ess Ell Exim Private Limited,

Registered Address:

Khasra No 672/158 – 674/159, Khata No 161/218, Hadbast No 248,

Near Harnampura Canal Bridge, Harnampura Khanpur Road,

Bye Pass Road (Doraha-South City-Ladowal),

Post Office: Natt, Village Harnampura,

District: Ludhiana, Pin Code: 141122, Punjab, India.

Office Address:

SCO 79, Grain Market, Gill Road, Ludhiana – 141003, Punjab, India

CIN: U51909PB2021PTC053638

Development & Technical Support Partner:

• iTech Solutions,

#59, Sardul Colony, Bikaner – 334001, Rajasthan, India.

GSTIN 08AUNPK2057N1Z3

Definitions

• "Service" — the TeamVault web application, mobile apps, and related features and support we provide.
• "Authorised Users" — the individuals (such as your admin and staff) you permit to use the Service under your Plan.
• "Plan" / "Order" — the package and quantities (Data in GB, users) you purchase, as set out in your order, invoice, or quotation.
• “Data" — the data you and your Authorised Users enter or generate through the Service.
• "Fees" — the amounts payable for the Service as set out in your Plan/Order.

The Service and your licence

• Subject to these Terms and to payment of the applicable Fees, we grant you a non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Service for your internal business purposes, for the number of Authorised Users (team size) and the storage allowance (GB) specified in your Plan.
• The Service is provided as software accessible via web browser and mobile apps (iOS and Android). We may update, improve, and add features to the Service from time to time; certain new features are included in your Plan at no additional charge, as described at the time.

Accounts and Authorised Users

• You must provide accurate, current information when registering and keep it up to date.
• You are responsible for configuring Authorised Users within the limits of your Plan, for keeping login credentials secure, and for all activity that occurs under your account and your Authorised Users.
• You must notify us promptly of any unauthorised use of your account.
• The Service is intended for business use by persons aged 18 or over. The Service can also be used for personal use between friends and family but any usage by persons aged below 18 years should be under the guidance of parents or guardians.

Fees, taxes, and renewals

• Subscription fee. The Service is offered for a Subscription per your Plan/Order.
• Annual renewal. Annual renewal fee applies to continue using the Service and to keep receiving support and updates. The annual renewal is as per the then‑current pricing.
• Taxes. All Fees are exclusive of GST and other applicable taxes, which will be charged additionally at the prevailing rate (currently 18%).
• Invoicing and payment. All payments must be made in advance to our bank account through online transfer, in-branch transfer, UPI or any other means. You can also use our payment gateway to make payments through UPI, net banking, credit cards, debit cards etc. You can request a PI (Proforma Invoice) before making the payment (if so required by you or your organization). An Invoice shall be generated and issued to you only upon the confirmed receipt of your payment. All the account creation, user creation and data entry shall be done after the confirmed receipt of your payment.
• Changes to Fees. Renewal fees may be revised; we will give you 30 days' notice before a change applies. You can also view the prevailing renewal fees on our website anytime.
• Non‑payment / non‑renewal. If Fees or renewal are not paid when due, we may suspend or limit your access to the Service. Access is suspended after 15 days, Customer Data is retained for 60 days and available for export, after which it may be deleted.

Refunds and cancellation

The subscription fee is refundable and can be cancelled within 30 days from the date of subscription and payment. The amount refundable shall be calculated based upon the number of days remaining / unused for the subscription period. You can request such cancellation by sending an email to hello@saleshade.in and reaching out to us through our official phone numbers. Once you have initiated the cancellation, we will suspend your services and issue you a refund within 30 days from the date of the suspension of services. Your data shall be retained for 60 days and will remain available for export, after which it may be deleted. You can also request us to delete your data permanently before 60 days.

Support services

• Support. You will have email and telephonic support for any system related issues from us. We shall address your requests within 24 hours and update you on resolution and timeline for resolution as per the complexity of the issue.

Acceptable use

You agree not to, and not to permit any Authorised User or third party to:

• copy, modify, reverse‑engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law;
• resell, sublicense, rent, or otherwise make the Service available to anyone other than your Authorised Users;
• share access credentials or exceed the user or storage limits of your Plan;
• upload or transmit unlawful, infringing, harmful, or malicious content or code;
• attempt to gain unauthorised access to the Service or disrupt or overload it; or
• use the Service for any unlawful purpose or in violation of these Terms.

We may investigate and take appropriate action, including suspension or termination of services, loss of data and legal action for breach of this section. We shall not be responsible for any loss of data and / or business you suffer due to the actions taken for breach of this section.

Data

• Ownership. As between you and us, you own your Data.
• Our use. You grant us a limited licence to host, process, and transmit Data solely to provide and support the Service, as described in our Privacy Policy. We act as a Data Processor in respect of personal data within your Data.
• Your responsibility. You are responsible for the accuracy, quality, and legality of your Data and for obtaining all necessary consents and providing required notices for the personal data of your own customers or companies or individuals that you put into the Service.
• Backups and data loss. You are solely responsible for maintaining your own independent backups and copies of any Data and other information important to you. While we maintain reasonable, regular backups of the Service as part of our normal operations, we do not warrant or guarantee the availability, completeness, integrity, or recoverability of any Data, and such backups are not a substitute for your own. To the maximum extent permitted by applicable law, we shall not be liable to you or to any third party for any loss, corruption, deletion, inaccessibility, or recoverability of Data or other data, or for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the same, however caused and on any theory of liability, even if advised of the possibility of such loss. You expressly acknowledge and accept this allocation of risk and waive, to the fullest extent permitted by law, any claim against us in respect of loss or corruption of data. You agree to indemnify, defend, and hold us harmless from and against any and all claims, demands, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to the loss, corruption, or unauthorised access to Data — including any claims brought by your customers or other third parties — except to the extent finally determined to result from our own gross negligence, wilful misconduct, or fraud.
• On termination. On termination, you may export your Data within 60 days, after which we may delete it.

Intellectual property

The Service, including all software, designs, text, graphics, logos, and other materials (other than your Data), and all intellectual property rights in them, belong to Ess Ell Exim Private Limited and its licensors. These Terms grant you a licence to use the Service, not any ownership rights. You must not remove or obscure any proprietary notices. If you give us suggestions or feedback, we may use them without restriction or obligation to you. "TeamVault" and related marks and logos are trademarks of Ess Ell Exim Private Limited. You may not use them without our prior written consent.

Third‑party services

The Service may link to or integrate with third‑party services (for example, WhatsApp, SMS providers, or payment providers). Your use of those services is governed by their own terms and policies, and we are not responsible for them.

Confidentiality

Each party may receive non‑public information of the other in connection with the Service. Each party agrees to keep the other's confidential information confidential and to use it only as needed to perform under these Terms, except where disclosure is required by law. We are fully committed to keep your business information like customer data and business performance strictly confidential.

Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", and we make no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the Service will be uninterrupted, timely, secure, or error‑free.

Limitation of liability

To the maximum extent permitted by applicable law:

• neither party is liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data; and
• our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the total Fees paid by you in the 12 months before the event giving rise to the claim.

Indemnification

You agree to indemnify and hold us harmless from claims, damages, and costs arising out of your misuse of the Service, your Data, or your breach of these Terms.

Suspension

We may suspend your access to the Service, in whole or in part, where there is non‑payment, a security risk, suspected unlawful use, or a breach of these Terms. Where practicable, we will give you notice and an opportunity to resolve the issue.

Term and termination

These Terms apply from when you first purchase or use the Service and continue for as long as you use it (subject to renewal). Either party may terminate for material breach by the other if the breach is not cured within 30 days of written notice. On termination, your right to use the Service ends, any outstanding Fees become due, and the data provisions in Section 9 apply.

Changes to the Service and these Terms

We may modify or discontinue parts of the Service, and we may update these Terms from time to time. We will post the updated Terms here and revise the "Last updated" date and will notify you of material changes as required. Your continued use of the Service after changes take effect constitutes acceptance.

Governing law and dispute resolution

These Terms are governed by the laws of India.

(a) Any dispute will be subject to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, seated at Ludhiana, conducted in English / Hindi.

(b) The courts at Ludhiana city will have exclusive jurisdiction.

Force majeure

Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, internet or power failures, or governmental actions.

General

• Entire agreement. These Terms (with your Order and the Privacy Policy) are the entire agreement between you and us regarding the Service.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale of our business.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Notices. Any notice to us can be given to us at our email address hello@saleshade.in; to you at the contact details in your account.
• Relationship. The parties are independent contractors.

Contact

Ess Ell Exim Private Limited

Email: hello@saleshade.in

Address: SCO 79, Grain Market, Gill Road, Ludhiana – 141003, Punjab, India.

Mobile: +91 98039 20600